Booking, Payment & Cancellation Policy

To secure your booking, a non-refundable deposit of 20% of the total order value is required. The remaining balance must be settled the day before your lesson or upon arrival at our office before the lesson begins.

Important: All clients are required to visit our office the day before or at least 1.5–2 hours before the scheduled lesson start time. This visit is essential to:

Complete the final payment.

Receive a full briefing on the lesson location and meeting point with your instructor.

Ensure a smooth and timely start to your experience.

Deposit Refund Policy

Your deposit will be fully refunded only under the following exceptional circumstances:

Cancellation made at least ten (10) days before the lesson start date.

Inability to travel to Bulgaria due to a documented emergency (e.g., war, natural disaster, flight cancellation with official proof).

The deposit is non-refundable in all other cases.

Lesson Refund Policy (After Full Payment)

Once the full payment for the lesson is completed, a refund is possible only in these specific situations:

A documented emergency (as defined above).

Lack of snow on the slopes, making skiing/snowboarding impossible.

An injury sustained during the lesson that prevents you from continuing.

We are unable to issue refunds for any other reasons. By booking a lesson, you exclusively reserve the instructor’s time, and we decline all other requests for that slot.

By proceeding with the deposit payment, you confirm that you have read, understood, and fully agree to all the terms and conditions outlined in this policy.

Thank you for your understanding. We look forward to welcoming you and wish you an fantastic experience on the slopes!

Refund & Cancellation Policy

Updated: March 2026

This Refund & Cancellation Policy explains the terms under which refunds are issued for bookings made with BANSKO EXTREME (“we”, “our”, or “us”). By booking through our website banskoextreme.com, you agree to the terms below.

1. Types of Bookings

Our services are divided into two categories, each with different cancellation conditions:

  • Multi-day Tours (Spring / Summer / Autumn)
  • Winter Bookings (Ski/Snowboard Lessons, Equipment & Activities)

Please review the section that applies to your booking.

2. Multi-day Tours (Spring / Summer / Autumn)

Cancellation by Client

If you wish to cancel your booking, you must notify us in writing at banskoextreme@gmail.com.

Refunds are issued as follows:

  • More than 28 days before the tour → 100% refund
  • Between 28 and 7 days → 50% refund
  • Less than 7 days → no refund

No-Show

Failure to arrive at the meeting point on time is considered a no-show.
No refund will be provided.

Changes & Rescheduling

Changes are possible depending on availability.

Requests made less than 14 days before the tour (including date, group size, or vehicle changes) may not be accepted.

3. Winter Bookings (Lessons, Equipment & Activities)

Booking & Payment

A 20% deposit is required to secure your booking.

The remaining balance must be paid:

  • the day before, or
  • upon arrival at our office before the lesson

All clients must visit our office:

  • the day before, or
  • at least 1.5–2 hours before the lesson

Deposit Refund Policy

The deposit is refundable only if:

  • cancellation is made at least 10 days before the lesson

In all other cases, the deposit is non-refundable.

Documented emergencies (e.g. flight cancellation, natural disaster) may be reviewed individually.

After Full Payment

Refunds are issued only in the following cases:

  • documented emergency
  • lack of snow conditions
  • injury during the lesson preventing continuation

No refunds are provided for:

  • last-minute cancellations
  • no-shows
  • personal changes of plans

Rescheduling

Changes are possible depending on availability.
We recommend contacting us as early as possible.

4. Cancellation by Company (All Bookings)

We reserve the right to cancel any booking due to:

  • force majeure (weather, natural disasters, political unrest)
  • insufficient number of participants
  • other circumstances beyond our control

In such cases, you may choose:

  • full refund
  • rescheduling to another date or service

5. Refund Method

Refunds are issued using the original payment method.

Processing time may take up to 30 working days, depending on the payment provider.

6. Travel Insurance

We strongly recommend purchasing travel insurance covering:

  • cancellations
  • medical expenses
  • personal belongings

7. Contact

Company: BANSKO EXTREME
Email: banskoextreme@gmail.com
Phone: +359886705568