Terms & Conditions

Updated: March 2026

Welcome to BANSKO EXTREME (“we”, “our”, or “us”). These Terms & Conditions govern your use of our website banskoextreme.com and our services, including booking and payment of tours.

By using our Site and booking a tour, you agree to be bound by these Terms.

1. Services

We provide adventure tours, activities, and related travel services in the Balkans. The description of each tour, including pricing and included services, is available on our Site.

2. Booking & Payment

Booking is confirmed once the deposit amount specified on the service page during booking has been received.

The remaining balance must be paid no later than the date specified on the service page at the time of booking. This information is also included in the booking confirmation email.

Payments are processed securely through PayPal. We do not store card details.

3. Prices

All prices are listed in EUR and include VAT where applicable.

Prices cover only the services explicitly listed for each tour. Additional expenses (e.g., personal insurance, meals not included, personal equipment) are the responsibility of the client.

4. Cancellation by Client

Cancellation requests must be submitted in writing to banskoextreme@gmail.com

Refunds are issued according to our Refund & Cancellation Policy.

5. Cancellation by Company

We reserve the right to cancel or reschedule tours in cases of:

Force majeure (extreme weather, natural disasters, political instability)
Insufficient participants
Other circumstances beyond our control

In such cases, you will be offered either an alternative tour or a full refund.

6. Client Responsibilities

Clients must ensure they are in good health and fit for the chosen activity
Clients are responsible for having valid travel and health insurance
Clients must follow the instructions of the guides at all times

We are not liable for injuries or damages resulting from failure to follow instructions.

7. Liability

We are not responsible for:

Loss, theft, or damage of personal belongings
Injuries or accidents not caused by our negligence
Delays or cancellations caused by third parties (e.g., transport, accommodation providers)

Our liability is limited to the amount paid for the booked service.

8. Complaints

If you have any complaints, please contact us at banskoextreme@gmail.com.

If you are not satisfied with our response, you may submit a complaint to the European Online Dispute Resolution platform:

https://ec.europa.eu/consumers/odr

9. Governing Law

These Terms & Conditions are governed by the laws of Bulgaria. Any disputes shall be subject to the jurisdiction of the courts of Blagoevgrad.